Indian BPOs unfazed by call center scandal
Despite the controversy brought about by alleged peddling by an Indian call center employee of British bank customers’ sensitive information, the India BPO sector is confident that this would not stand in the way of further growth of the already-burgeoning industry. This comes on the heels of reports that a reporter from a British tabloid had paid a call center employee for access to sensitive information like account numbers, credit card details, and passwords of British bank customers.
Knoah Solutions Pvt Ltd president and CEO Sri Myneni assures the public, "There is no need to read too much into it. These things do happen all over the world and the frequency is more in the UK and the US." Knoah Solutions Pvt Ltd is the Indian arm of US-based Knoah Solutions, Inc. Myneni goes on to point out that the past five years have been smooth sailing in the BPO industry, as these incidents “rarely happened.” He encourages people to take things in the proper perspective: "In any field there is scope for irregularity. If you compare the number of BPO transactions and incidences of such kind, they are negligible. However, leading companies should take note of this and strengthen security network."
Shakti Sagar, ADP Pvt Ltd’s managing director is optimistic that the information-peddling incident wouldn’t drag the BPO business. "Right from the beginning, Indian BPO companies have been focusing on the security aspect. The investigation has to throw light on how this could happen. Henceforth, companies need to be more vigilant," he says.
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