Study Says "Positive Outweighs the Negatives" in Offshore Outsourcing
The UK National Outsourcing
Association (NOA) is holding a conference on July 14 at the High
Commission of India in London, entitled "Inside Outsourcing: Profit from Experience."
One of the highlights of the affair is a debate on the analysis done by
BPO research specialist NelsonHall on the use and perception of offshoring by
British companies today. This analysis was commissioned by the NOA and
will be presented on the conference itself.
Mark Kobayashi-Hillary, author of Outsourcing to India: the Offshore Advantage,
will chair the debate. NOA co-founder Nigel Roxburgh and NelsonHall
Managing Director John Wilmott will present the data and take questions
from the delegates.
Kobayashi-Hillary reports the NOA/NelsonHall analysis reveals "the
positive outweighs the negatives" in offshore outsourcing. Some key
observations are:
- 80% of companies claimed that the use of offshore services has
increased their competitiveness
- 87% of companies believe that the use of offshore services has
increased the quality of their internal processes
- 77% of companies believe that the use of offshore services has
decreased their process cost.
More information on the NOA/NelsonHall analysis is forthcoming.
